What to include in a freight enquiry

A useful request identifies the product reference or factory code, the configuration, quantity per model and destination country. Add the delivery address or port, preferred shipping basis, target date, and whether you need a sample, inspection or private-label packaging. If you have a nominated forwarder, include its receiving instructions and booking requirements.

For solar or battery products, identify the exact model and configuration. The quotation confirms the applicable transport and product documents for that shipment; document coverage is confirmed per model and market.

Samples and production orders

Samples are the first step: enquiry, a quotation naming the exact factory code and configuration, then the sample and your acceptance checks. A sample is quoted all-in. Any credit against a first production order applies only when it is agreed on the quotation.

After acceptance, the order proceeds through the proforma invoice, production, inspection and shipment. Third-party inspection is welcome. Production timing and shipment terms are confirmed on the quotation rather than published as a general promise.

What the quotation should settle

  • The exact product, configuration, quantity and destination covered.
  • The shipping basis, production timing, applicable documents and after-sales terms.
  • The seller, invoice issuer, payment terms, currency and beneficiary account.
  • For samples, the quoted all-in amount and any agreed production-order credit.
Payment safeguard. Payment terms, the currency and the beneficiary account are issued once, on the proforma invoice, and are never changed by email; if an account changes, call the desk on a number you already hold before you pay.

Ask the sales desk for a freight quotation

WhatsApp and email both reach the English-language sales desk. Include the product reference, configuration, quantity, destination and whether the request is for a sample or production order.

Ask on WhatsApp Email the sales desk