Samples and ordering: how an order runs

Every order runs sample first. iLamp Technology (Shenzhen iLamp Technology Co., Ltd, 深圳市兰谱芯科技有限公司) makes LED filament bulbs, outdoor string lights (mains and solar), landscape and portable lamps in Bao'an District, Shenzhen. The quotation names the exact factory code and configuration, so you are buying a defined build rather than a category, and nothing goes into production before you have accepted a sample.

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How an order runs

Six steps, each ending with something written down: a configuration, an accepted sample, a proforma invoice, an inspection result. Anything agreed only in a chat message is worth getting onto one of them.

Enquiry

Send the model or the specification you want, the quantity you are planning and the destination country. The country sets the plug and the voltage.

Quotation

You get back the exact factory code and the configuration, with the price and the schedule set against that build.

Sample

A sample is made in that exact configuration and quoted all-in.

Your acceptance checks

You test it yourself: fit, finish, colour temperature, sockets, plug, cable and packing. The accepted sample is the reference for production.

Proforma invoice

The proforma carries the terms, the currency and the beneficiary account. Production is scheduled on the terms it sets out.

Inspection and shipment

Third-party or buyer-appointed inspection before the goods leave, then shipment on the route agreed with the desk.

How the minimum order is set

Four order types, each with its own minimum. Choose the one that fits; your quotation gives the minimum for the exact configuration.

1 · SamplesA sample of the configuration you are considering, or a small set when you want to compare lengths, socket types or colour temperatures side by side.
2 · Standard configurationsLengths, socket counts and plug types the factory already builds. Ask for the minimum for the standard model you select.
3 · Private label and packagingYour brand on the product and retail packaging to your specification. Packaging print quantities affect the minimum order.
4 · Custom lengths, cable, sockets or electronicsA length, cable, socket or control outside the standard builds. The further a build sits from a standard one, the higher the quantity.

Tell us whether you need a sample, a standard model, private-label packaging or a custom build, and we can help set the scope.

Samples

A sample is quoted all-in. The cost is credited against your first production order only where your quotation says so, so ask for that line before paying.

Order the sample in the configuration you intend to buy: plug and voltage, length, socket count and spacing, socket type, bulb shape and colour temperature, cable. A sample in a different build tells you about a different product, and it cannot be the reference production is checked against.

Payment

Payment terms, the currency and the beneficiary account are issued once, on the proforma invoice, and are never changed by email; if an account changes, call the desk on a number you already hold before you pay.

Before you pay. If a message arrives changing the account, the beneficiary name or the currency, do not act on it. Call the desk on a number you already hold and confirm the change with a person first. Payment details that arrive by email, however convincing they look, are not the ones to pay against.

Inspection

Third-party or buyer-appointed inspection is welcome on any order, not only on large ones. Name it when you ask for the quotation so it sits in the production plan instead of being added at the end.

On a string light the inspector usually looks at: match to the accepted sample, socket count and spacing, plug and voltage, cable, ingress protection where it applies, inner-box packing and carton markings.

What your quotation names

Four things in writing, to hold against the sample in your hand.

Factory codeThe exact code to quote back on the order and on any repeat. Each model row on a family page prints the site reference and the factory code together.
ConfigurationLength, socket count and spacing, socket type, plug and voltage, bulb shape and colour temperature, cable, and ingress protection where it applies.
PackingThe inner-box dimensions and weight where the model row prints them, and the packing for your quantity.
DocumentsDocuments required with the shipment and any market-specific records to request before order.

The indicative ranges on the family pages are a guide to the band a build sits in; the exact price is on your quotation. Dates work the same way: the production and shipping schedule is set against your configuration and quantity on the quotation, not advertised as one figure. After-sales terms are set on the quotation too; ask for them in writing at quotation stage.

Documents

Shenzhen iLamp Technology Co., Ltd appears in Intertek's ETL Listed directory: UL 588 string lights for year-round use and controllers for seasonal decorative lighting strings · UL 1993 self-ballasted LED lamps · UL 153 portable luminaires · UL 1310 Class 2 power supplies, each with its Canadian counterpart. Your quotation states which listing, if any, covers the model you order. See the directory records →

Ask for the current documents for your exact model, electrical configuration and destination market with your quotation; what each market asks for is set out on documents and certification.

Who you contract with

ilamptechnology.com is the English-language sales desk for Shenzhen iLamp Technology Co., Ltd (深圳市兰谱芯科技有限公司), Bao'an District, Shenzhen, operated by RyanFulfil, Singapore. Quotations, samples and orders are handled through this desk; the contracting party is confirmed on your quotation. The factory makes the goods in Bao'an District, Shenzhen, and the desk is where you raise anything that changes after the proforma invoice is issued.

Questions buyers ask before a first order

Do I have to buy a sample before a production order?
Yes. Every order runs sample first, and production only starts against a sample you have accepted. The sample is quoted all-in, in the configuration you intend to buy: plug and voltage, length, socket count and spacing, bulb shape and colour temperature, cable. The sample cost is credited against your first production order only where your quotation says so, so check that line before you pay.
What is the minimum order quantity?
It is set by rung, not by one figure. Samples sit lowest. Standard configurations in the lengths the factory already builds come next. Private label and printed packaging move it up, because printing has quantities of its own. Custom lengths, cable, sockets or electronics sit highest. Tell the desk which rung your order belongs on, and your quotation states the quantity for your exact configuration.
How is payment set up, and what if the bank details change?
Payment terms, the currency and the beneficiary account are issued once, on the proforma invoice, and are never changed by email; if an account changes, call the desk on a number you already hold before you pay. If a message arrives changing the account, the beneficiary name or the currency, do not pay it. Call the desk on a number you already hold and confirm the change with a person first. That one call is what stops a redirected payment.
Can I appoint my own inspector before shipment?
Yes. Third-party or buyer-appointed inspection is welcome on any order. Name it when you ask for the quotation, so it sits in the production plan rather than being added at the end, and say what the inspector should check: match to the accepted sample, socket count and spacing, plug and cable, ingress protection where it applies, packing and carton markings.
Notes

Documents: match the listing to the configuration on your quotation and the label on your sample; which of the models you are quoting fall under each Intertek directory listing is confirmed on your quotation. For CE and RoHS, check the dated certificate copies and request the current declaration of conformity and supporting reports for your exact model and market. Historical copies do not establish current coverage for your order.

Contracting: the contracting party and the invoicing entity are confirmed on your quotation.

Send the model, the quantity and the destination

You get back a quotation naming the exact factory code and the configuration. Ask for the sample in the same message.

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